We're here to help

NB Power is providing you new information on your electricity use through the Home Energy Reports program. It's part of our ongoing efforts to help our customers save energy and money.

Contact us


Frequently asked questions

About the neighbour comparison

Who are my neighbours?

Your energy use is being compared to the usage patterns of a group of about 100 neighbours whose homes are close to yours, but do not necessarily include homes on your street, or immediate neighbours. All participating homes are anonymous, and none is identified by address.

How did you choose the homes used in my neighbour comparison?

We've chosen specific homes that are nearby and have characteristics that typically lead to similar energy needs. And, we only include homes that appear to be occupied at the time of the comparison. The online Home Energy Report tool allows you to provide additional information about your home, which can be used to enhance your similar homes comparison. Simply go to “My Plan” to make changes.

Can anyone else see my personalized data?

We only use your information to provide useful insights about your own energy consumption. Your information is compiled anonymously and is not shared. Only you see your personal data.

What if there are good reasons that my household uses more energy than my neighbours' do?

Our goal is to provide you with a comparison that is valid and meaningful. The comparison report includes 100 similar, nearby, occupied homes, and our research shows that for almost all residents this 100-home average is a good indicator of typical usage. However, there are some factors not taken in to account, such as the number of occupants in the home and special loads like hot tubs or swimming pools.

I have certain life or housing circumstances, such as energy-intensive medical equipment, that prevent me from reducing my energy use. So how can these reports help me?

It's understandable that some people may have life or housing circumstances that make it difficult to reduce their home's energy use. We aim to provide a wide range of ideas that can address the various needs of our customers and their homes. We encourage you to find out which tips are best for you and search for more ideas. In some cases, you may not be able to realize substantial savings, but we've found that most people can realize at least some savings by using our tips.

How can my efficient neighbours manage to use so much less energy than me?

Efficient households likely take a variety of steps to reduce their electric use, including programming their thermostat to manage heating and cooling costs, turning off lights and electronics when not in use and always running full loads in the dishwasher, washer and dryer. They also may have carried out some efficiency upgrades like adding insulation or a more efficient heating system. NB Power has programs that offer incentives for efficiency upgrades. Visit nbpower.com or call us to learn more. The Home Energy Reports provide actionable steps that you can take to help you make your home more efficient.

How did you determine the size of my home and how do I update it?

The square footage that we use in the Home Energy Reports is based on average household data for New Brunswick. You should enter your home's square footage to ensure it is accurate. You can do that in the "My Account" section of this website.

About the program

What is the purpose of the program?

Most people are eager to make their home more efficient and save money, but they're not always sure how to do so. The Home Energy Report program is designed to provide more information about your energy use so you can make informed choices and save money.

Why was I selected to be a part of the program?

We want to help you save energy and lower your energy bill. You are one of the first NB Power customers to be offered Home Energy Reports as part of our program, which is designed to help meet this goal.

What is in the Home Energy Reports?

Home Energy Reports are designed to provide new information to help you better understand your home's energy use and find smart ways to make it more efficient. Each report will provide you with new information including:

  • Energy use: For the first time, you'll be able to see your home's energy use and compare it with the energy use of similar homes in your area.
  • Progress tracking: You'll also see how your home's energy use changes over time and across seasons.
  • Ideas on Energy Efficiency: You will find ways to save energy, including information on rebates and other special programs we offer.

Where can I learn more about saving energy?

View our tips on the "Ways to Save" page. Visit www.nbpower.com/homeenergyreport for additional resources and information on energy savings, rebate programs and more.

How do I get more information about the program?

Give us a call at 1-800-663-6272 and speak with one of our Home Energy Report Specialists, or email us here

What if I'm not interested in the program?

The reports are provided to help you understand your home energy use, save energy and reduce your energy costs. If you would like to opt out, you can do so in the "My Account" section or by calling 1-800-663-6272 and speak to one of our Home Energy Report Specialists. Please note that once you opt-out, we are unable to add you back into the program, but you can continue to log in to your Home Energy Report to view your information.

I thought my customer information was supposed to be confidential?

Customer privacy is closely protected. Only you can see your personal data. These comparisons are completely anonymous – no customer personal information or individual energy use is ever revealed or shared.

You're supposed to be environmentally friendly. How come you're mailing out tens of thousands of these to customers?

The experience from other jurisdictions has shown that people are much more likely to open, save, and take action with a hard copy letter. They put it on the fridge, it’s more tactile, it’s something they hold on to and pay more attention to. And that translates into more energy savings – better for the pocketbook, better for the environment.

Why not email them out?

Again, the experience of 15 million customers elsewhere suggests that people just respond better – and save more -- with a hard copy. At the same time, we want to encourage people who aren’t in the pilot to take part with the online version of the Home Energy Report. It is a very rich experience online – you can really get lots of information, tips and see how your energy use compares to similar homes.

Can people opt out of the program?

Yes, if you don’t want to take part, you can just get in touch with us and we’ll take you off the list. We’re certainly hoping that you will find some value in the program and see how the Reports can help reduce your energy use and increase your energy savings.

What kind of paper are these printed on?

The Home Energy Reports are printed on 30 percent post-consumer recycled paper using water-based inks.

I’d like to make a suggestion/ I have some feedback.

If you’ve got suggestions or concerns, we’d love to hear from you. Send us an email at smarthabits@nbpower.com or give us a call at 1-800-663-6272.

How long is this program going to be offered?

We’re kicking off this program with the expectation that it will be offered for the next several years.
back to top